[et_pb_section fb_built=”1″ _builder_version=”4.9.2″ _module_preset=”default”][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.9.2″ _module_preset=”default” hover_enabled=”0″ border_color_all=”#49B1ED” background_color=”#FFFFFF” sticky_enabled=”0″][et_pb_column type=”2_5″ _builder_version=”4.9.2″ _module_preset=”default”][et_pb_image src=”https://www.quillatron.co.uk/wp-content/uploads/2022/10/2.jpg” title_text=”2″ _builder_version=”4.9.2″ _module_preset=”default”][/et_pb_image][/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.9.2″ _module_preset=”default”][et_pb_divider color=”#49B1ED” divider_weight=”10px” _builder_version=”4.9.2″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||||false|false”][/et_pb_divider][et_pb_text admin_label=”SIMON WHITMORE” _builder_version=”4.9.2″ _module_preset=”default” text_font=”|800|||||||” text_font_size=”64px” header_font=”|700|||||||” header_text_color=”#000000″]
SIMON WHITMORE
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07908814210
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www.quillatron.co.uk
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SKILLS
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Customer Service
Communication Skills
Ability to Work Under Pressure
Effective Time Management
Ability to Multitask
Adaptability
Ability to Work in a Team
Great Computer Knowledge
Web and Graphic Design Experience
20 Years of Sales and Customer Service Experience
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FURTHER EDUCATION
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Diploma of Higher Education at SDCAT Torquay
Customer Service, Leisure and Tourism
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ADDITIONAL INFORMATION
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I am well versed in setting up customer personal and business devices, ensuring that their important data is secured and protected for the future.
I am able to troubleshoot product issues, working with manufacturers and internal departments to offer a solution beneficial for both the customer and company.
Software I am proficient in includes Adobe Photoshop, Microsoft Office, WordPress, Divi, Skype, Zoom, Ableton, Google and AI systems.
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HOBBIES
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I enjoy reading, walking with my family, playing football and making music and have recently taken up Yoga.
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REFERENCES
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Jamie Flaherty
Director of Ireally
07989397618
jamie@ireally.co.uk
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Steph Leighton
Manager Currys Torquay
07989397618
stephsemail
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PROFESSIONAL SUMMARY
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Friendly and hardworking Customer Service Advisor with can-do attitude and willingness to help at all times. Bringing over 20 years of professional experience in customer service roles.
Productive employee with proven track record of successful problem handling, who works with clients to determine requirements and provide exceptional all-round service.
Excellent trouble-shooter with great experience in effective and efficient operations. Displays outstanding knowledge and practical expertise in given roles.
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EMPLOYMENT HISTORY
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Customer Service Advisor / Sales
CURRYS – Torquay
September 2006 – Present
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- Delivered exceptional customer service to grow business, resolve issues and maximise customer experience.
- Improved service quality and increased sales by developing strong knowledge of company’s products and services.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Trained new hires on sales processes, product knowledge and overcoming objections to increase team sales targets.
- Identified ongoing issues and implemented solutions to maintain optimum service levels.
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Web and Graphic Designer
Own Business
January 2018 – January 2023
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- Produce highly effective web pages that perform well on all devices, designing the layout and graphics to enhance aesthetics and appearance of website.
- Provided ongoing technical advice and support on website-related issues, promptly resolving problems by finding ideal solutions.
- Created backup files on servers and directories to avoid data loss.
- Laid groundwork of SEO to increase visibility and enable adding fresh pages to site.
- Created extensive written content for many varied businesses.
- Create unique artwork and logos using Photo-bashing and AI Systems.
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International Courier Advisor
ACCENTURE – London
March 1999 – March 2002
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- Prepared orders to deliver excellent presentation and quality standards.
- Collaborated with team members to achieve target results.
- Produced high-volume orders to effectively meet customer demand.
- Managed complaints with calm, clear communication and problem-solving.
- Organised files to support efficiency and traceability.
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